ordering information
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how can I order? - order online, by phone, fax, by mail
a) Online Orders: You can order online using your MasterCard, Visa, Discover or American Express (transactions in US dollars).
Our online order form is encryption protected, which protects your personal & financial information during transmission. When making an online order, please enter your “email address” - this is our primary method of contacting you, also add as much address information as possible in the lines provided, including your telephone number. This allows us to contact you if we need further information to complete your order or if there is any problem or delay.
b) Phone Orders: national and international customers can call our main office in USA 9:00am - 6:00pm EST on 1+510-769-1828
Our staff look forward to assisting you with any ordering, discount programs, product questions and in helping you place your order.
If our representatives are busy, you may be connected to our voicemail and asked to leave a message. We will return your call
usually within that business day. If you are contacting us over a weekend, we will contact you on the next business day about your order.
When leaving a message, please
1) Clearly state your first and last name (kindly spell out last names)
2) Leave a daytime phone number with area/country code and when we can best reach you.
3) If you are an existing customer and wish to have the order charged to the card on file, please indicate this in your message.
We will be able to book your order and call you back/email you with your confirmation information.
4) indicate clearly the quantity and model of the item you wish to order.
5) DO NOT leave any financial or billing information when leaving a message.
c) Fax Order: You can place your order for both "Pre-order" and "In-stock" product via fax if you choose.
Please follow this link to our fax order form - you will need to download & print this form from your computer and fill it out by hand.
We ask you to hand write payment information to keep your information off-line. Be carefully to read & complete it fully.
Ensure you print all information carefully. and include a contact telephone number with any and all country/ area codes,
or your order could be delayed!
Be careful that you dial the fax number correctly, including the correct country + area codes. You are welcome to call us to notify us you are sedning through a fax and we can ensure with you its safe arrival. Please note that the shipping charges will be calculated & added to your order, after you submit it. If you would like to know the shipping costs prior to Anatomytools.com charging your card, please indicate this on the fax and make sure to include your e-mail and daytime phone number. Fax forms to US+ 510-769-1405
Our online order form is encryption protected, which protects your personal & financial information during transmission. When making an online order, please enter your “email address” - this is our primary method of contacting you, also add as much address information as possible in the lines provided, including your telephone number. This allows us to contact you if we need further information to complete your order or if there is any problem or delay.
b) Phone Orders: national and international customers can call our main office in USA 9:00am - 6:00pm EST on 1+510-769-1828
Our staff look forward to assisting you with any ordering, discount programs, product questions and in helping you place your order.
If our representatives are busy, you may be connected to our voicemail and asked to leave a message. We will return your call
usually within that business day. If you are contacting us over a weekend, we will contact you on the next business day about your order.
When leaving a message, please
1) Clearly state your first and last name (kindly spell out last names)
2) Leave a daytime phone number with area/country code and when we can best reach you.
3) If you are an existing customer and wish to have the order charged to the card on file, please indicate this in your message.
We will be able to book your order and call you back/email you with your confirmation information.
4) indicate clearly the quantity and model of the item you wish to order.
5) DO NOT leave any financial or billing information when leaving a message.
c) Fax Order: You can place your order for both "Pre-order" and "In-stock" product via fax if you choose.
Please follow this link to our fax order form - you will need to download & print this form from your computer and fill it out by hand.
We ask you to hand write payment information to keep your information off-line. Be carefully to read & complete it fully.
Ensure you print all information carefully. and include a contact telephone number with any and all country/ area codes,
or your order could be delayed!
Be careful that you dial the fax number correctly, including the correct country + area codes. You are welcome to call us to notify us you are sedning through a fax and we can ensure with you its safe arrival. Please note that the shipping charges will be calculated & added to your order, after you submit it. If you would like to know the shipping costs prior to Anatomytools.com charging your card, please indicate this on the fax and make sure to include your e-mail and daytime phone number. Fax forms to US+ 510-769-1405
what is a pre-order?
When a product can be ordered ahead of its production completion date, you will see a “PRE-ORDER” button instead.
• A “pre-order” is a “completed order” for an item.
Since our products are available to a world-wide audience, and are produced in limited quantities, they sell out quickly. So we sometimes offer our customers the opportunity to purchase an item with our ‘Pre-order Option’. This allows customers to pre-order and therefore reserve a product item using a credit card, often at a discounted price
Anatomytools.com’s “Pre-order” Policy is that the customer\'s credit card IS CHARGED when placing a “pre-order”, then when the item arrives into our warehouse, customers are contacted via e-mail to remind them that the item is coming.
• How can I find-out the staus of my “pre-order”?
You can find out the status of an “order”, “pre-order”, or “wait-list” at any time via email by submitting an order status request >
However, although we love assisting our customers, we kindly ask customers to NOT occupy our service staff to ask status of a pre-order, before the EXPECTED SHIP DATE. By placing a “pre-order” you are making an advanced purchase with the understanding that the product will not be available until the expected ship date, that was posted with the product available for pre-order. We will notify you when the product will arrive at our distribution warehouse and notify you approximately 2 weeks ahead of the ship date to you.
• When & How am I notified that my “pre-order” purchase has arrived?
When your “pre-order” product has arrived at our warehouse and has become available for you, you will be sent ONLY ONCE, a notification e-mail from Anatomytools.com with the subject heading of: [ Subject: “Your pre-order is available and will ship in 7-14 days“ ] It will be sent to the email address you submitted on-line with your “pre-order”.
Please let us know immediately if there are any contact or shipping changes since you placed your order by replying to this notification email, with ORDER INFO CHANGE in the Subject line. The product will remain in our warehouse until we hear back from you for 14-21 days, after which time it may become available to other customers, your order may also be returned at which time your credit card will be refunded the full amount, MINUS a 25% of the pre-order purchase price as a restocking fee
• Can I Cancel my “pre-order” when it becomes available?
If you choose to cancel your “pre-order”, it may become available to other customers, your order may also be returned at which time your credit card will be refunded the full amount, MINUS a 25% of the pre-order purchase price as a restocking fee
Note: “pre-order” items can be unavailable for up to 6 months or longer. We are not responsible for any limited access, or changes that you may have to your own your e-mail account, which would make you unaware of the eminent fulfillment of your wait list item.
We encourage everyone to review their reservations frequently near the expected ship date for the product, and to cancel any items that you no longer wish to purchase.This will avoid any unwanted credit card charges for, as well as incorrect shipments.
• Keeping up contact details up to date!
It is the customer’s responsibility to keep up to date any information changes to their “pre-order” order, including updating: email, contact, billing & shipping information changes. Please feel free to speak with a Anatomytools.com representative at our head office if you have any concerns, by calling: US+510.769.1828. We are not responsible for any product loss, return/ additional shipping or other charges for changes that you may have to your own shipping or billing information.
Pre-order summary:
a) A “Pre-Order” guarantees you an item and is an actual order.
b) Your credit card IS CHARGED when placing a “pre-order”
c) “Pre-Orders” are made in order of time and date, we do not publicize where you stand on any “Pre-Order” list.
d) Due to the limited quantities of items that become available, we may not be able to replace an item if it arrives to you damaged and therefore will offer you a full refund.
e) From time to time, a reservation will be recalled in error due to inventory discrepancies. If this happens, our customer service staff will notify you via e-mail within a few days of the original offer.
f) It is your responsibility to notify us of any change in your wish-list or personal contact, billing or shipping information
g) If you cancel a pre-order your credit card will be refunded the full amount, MINUS a 25% of the pre-order purchase price as a restocking fee
• How can you tell when an item is available for ORDERING or only available for PRE_ORDER?
Products available for ordering have an \'ADD TO CART \' button as seen below, which exists on each product’s individual pages.
a) A “Pre-Order” guarantees you an item and is an actual order.
b) Your credit card IS CHARGED when placing a “pre-order”
c) “Pre-Orders” are made in order of time and date, we do not publicize where you stand on any “Pre-Order” list.
d) Due to the limited quantities of items that become available, we may not be able to replace an item if it arrives to you damaged and therefore will offer you a full refund.
e) From time to time, a reservation will be recalled in error due to inventory discrepancies. If this happens, our customer service staff will notify you via e-mail within a few days of the original offer.
f) It is your responsibility to notify us of any change in your wish-list or personal contact, billing or shipping information
g) If you cancel a pre-order your credit card will be refunded the full amount, MINUS a 25% of the pre-order purchase price as a restocking fee
• How can you tell when an item is available for ORDERING or only available for PRE_ORDER?
Products available for ordering have an \'ADD TO CART \' button as seen below, which exists on each product’s individual pages.
When a product can be ordered ahead of its production completion date, you will see a “PRE-ORDER” button instead.
• A “pre-order” is a “completed order” for an item.
Since our products are available to a world-wide audience, and are produced in limited quantities, they sell out quickly. So we sometimes offer our customers the opportunity to purchase an item with our ‘Pre-order Option’. This allows customers to pre-order and therefore reserve a product item using a credit card, often at a discounted price
Anatomytools.com’s “Pre-order” Policy is that the customer\'s credit card IS CHARGED when placing a “pre-order”, then when the item arrives into our warehouse, customers are contacted via e-mail to remind them that the item is coming.
• How can I find-out the staus of my “pre-order”?
You can find out the status of an “order”, “pre-order”, or “wait-list” at any time via email by submitting an order status request >
However, although we love assisting our customers, we kindly ask customers to NOT occupy our service staff to ask status of a pre-order, before the EXPECTED SHIP DATE. By placing a “pre-order” you are making an advanced purchase with the understanding that the product will not be available until the expected ship date, that was posted with the product available for pre-order. We will notify you when the product will arrive at our distribution warehouse and notify you approximately 2 weeks ahead of the ship date to you.
• When & How am I notified that my “pre-order” purchase has arrived?
When your “pre-order” product has arrived at our warehouse and has become available for you, you will be sent ONLY ONCE, a notification e-mail from Anatomytools.com with the subject heading of: [ Subject: “Your pre-order is available and will ship in 7-14 days“ ] It will be sent to the email address you submitted on-line with your “pre-order”.
Please let us know immediately if there are any contact or shipping changes since you placed your order by replying to this notification email, with ORDER INFO CHANGE in the Subject line. The product will remain in our warehouse until we hear back from you for 14-21 days, after which time it may become available to other customers, your order may also be returned at which time your credit card will be refunded the full amount, MINUS a 25% of the pre-order purchase price as a restocking fee
• Can I Cancel my “pre-order” when it becomes available?
If you choose to cancel your “pre-order”, it may become available to other customers, your order may also be returned at which time your credit card will be refunded the full amount, MINUS a 25% of the pre-order purchase price as a restocking fee
Note: “pre-order” items can be unavailable for up to 6 months or longer. We are not responsible for any limited access, or changes that you may have to your own your e-mail account, which would make you unaware of the eminent fulfillment of your wait list item.
We encourage everyone to review their reservations frequently near the expected ship date for the product, and to cancel any items that you no longer wish to purchase.This will avoid any unwanted credit card charges for, as well as incorrect shipments.
• Keeping up contact details up to date!
It is the customer’s responsibility to keep up to date any information changes to their “pre-order” order, including updating: email, contact, billing & shipping information changes. Please feel free to speak with a Anatomytools.com representative at our head office if you have any concerns, by calling: US+510.769.1828. We are not responsible for any product loss, return/ additional shipping or other charges for changes that you may have to your own shipping or billing information.
what is a wait-list order?
Wait-list summary:
a) A Wait-List reservation does not guarantee you an item and should not be mistaken for an order.
b) Reservations are made in order of time and date, we do not publicize where you stand on any reservation list.
c) Due to the limited quantities of items that become available, we may not be able to replace an item if it arrives to you damaged and therefore will offer you a full refund.
d) From time to time, a reservation will be recalled in error due to inventory discrepancies. If this happens, our customer service staff will notify you via e-mail within a few days of the original offer.
e) It is your responsibility to notify us of any change in your wish-list or personal contact, billing or shipping information.
• How can you tell when an item is available for ORDERING or only available on a WAIT-LIST?
Products available for ordering have an \'ADD TO CART \' button as seen below, which exists on each product’s individual pages.
If a product is coming soon or inventory is temporarily sold out, the \'add to cart\' button will be replaced by a \'WAITLIST\' button
as seen below, accept in the case where a limited edition has been completely sold out .
• A wait-list is a “reservation” and NOT a “completed order” for an item.
Although we require you to complete your information, as you would during a normal on-line order transaction, including in confidence your billing & shipping information, you will not be charged. We refer to this as you placing a “wait-list” reservation, not an order. This reserves a place for you in line, on a “first come/“first serve” basis, amongst others also waiting for the same item and ahead of new “wait-list” reservations.
Note: Although your product is reserved for you, it can not be guaranteed, because sometimes the available inventory arriving may be completely purchased in advance by “pre-order” customers, who placed an actual order for the same product item. This can sometimes happen with release of new products. In this case you do not loose your place in line but will have to wait until new inventory arrives, unless it is a limited edition product and the edition is completely sold-out.
AnatomyTools.com’s “wait-list” Policy is that the customer\'s credit card IS NOT CHARGED when placing a “wait-list” reservation. When the item arrives into our warehouse, customers are contacted via e-mail to remind them that the item is coming, and that they still need to ACCEPT the order.
• How am I notified that an item has become available to fill my reservation?
When/ if your wait-listed product become available for you, you will be sent ONLY ONCE, a notification e-mail from Anatomytools.com with the subject heading of: [ Subject: “Your wait-list order is available for 7 days“ ] It will be sent to the email address you submitted during your “wait-list reservation order” You may accept or decline the offer for us to complete your order by replying to this notification email, with either: ACCEPT ORDER or DECLINE ORDER in the Subject line
• How do I place my wait-list order when it becomes available?
If you choose to keep the item, you must place your order by replying to your notification email and write in the Subject line: ACCEPT ORDER. We will then complete, process & ship your order, based on the billing & shipping information you provided during your “wait-list reservation application” .
An additional e-mail confirmation will be sent to your with your order receipt when your product has been shipped.
• Can I Cancel my wait-list order when it becomes available?
Yes - If you choose NOT to keep the item, and be removed from the wait-list, you can reply to the notification email and write in the Subject line: DECLINE ORDER.
Note: If we do not receive a response from you with-in 7 days, to the notification email your products will become available to others.
Note: “wait-list” items can be unavailable for up to 6 months or longer. We are not responsible for any limited access, or changes that
you may have to your own your e-mail account, which would make you unaware of the eminent fulfillment of your wait list item.
We encourage everyone to review their reservations frequently near the expected ship date for the product, and to cancel any items
that you no longer wish to purchase. This will avoid any unwanted credit card charges for, as well as incorrect shipments.
• Keeping up contact details up to date!
It is the customer’s responsibility to keep up to date any information changes to their “pre-order” order, including updating: email, contact, billing & shipping information changes. Please feel free to speak with a Anatomytools.com representative at our head office if you have any concerns, by calling: US+510.769.1828. We are not responsible for any product loss, return/ additional shipping or other charges for changes that you may have to your own shipping or billing information.
Wait-list summary:
a) A Wait-List reservation does not guarantee you an item and should not be mistaken for an order.
b) Reservations are made in order of time and date, we do not publicize where you stand on any reservation list.
c) Due to the limited quantities of items that become available, we may not be able to replace an item if it arrives to you damaged and therefore will offer you a full refund.
d) From time to time, a reservation will be recalled in error due to inventory discrepancies. If this happens, our customer service staff will notify you via e-mail within a few days of the original offer.
e) It is your responsibility to notify us of any change in your wish-list or personal contact, billing or shipping information.
• How can you tell when an item is available for ORDERING or only available on a WAIT-LIST?
Products available for ordering have an \'ADD TO CART \' button as seen below, which exists on each product’s individual pages.
If a product is coming soon or inventory is temporarily sold out, the \'add to cart\' button will be replaced by a \'WAITLIST\' button
as seen below, accept in the case where a limited edition has been completely sold out .
• A wait-list is a “reservation” and NOT a “completed order” for an item.
Although we require you to complete your information, as you would during a normal on-line order transaction, including in confidence your billing & shipping information, you will not be charged. We refer to this as you placing a “wait-list” reservation, not an order. This reserves a place for you in line, on a “first come/“first serve” basis, amongst others also waiting for the same item and ahead of new “wait-list” reservations.
Note: Although your product is reserved for you, it can not be guaranteed, because sometimes the available inventory arriving may be completely purchased in advance by “pre-order” customers, who placed an actual order for the same product item. This can sometimes happen with release of new products. In this case you do not loose your place in line but will have to wait until new inventory arrives, unless it is a limited edition product and the edition is completely sold-out.
AnatomyTools.com’s “wait-list” Policy is that the customer\'s credit card IS NOT CHARGED when placing a “wait-list” reservation. When the item arrives into our warehouse, customers are contacted via e-mail to remind them that the item is coming, and that they still need to ACCEPT the order.
• How am I notified that an item has become available to fill my reservation?
When/ if your wait-listed product become available for you, you will be sent ONLY ONCE, a notification e-mail from Anatomytools.com with the subject heading of: [ Subject: “Your wait-list order is available for 7 days“ ] It will be sent to the email address you submitted during your “wait-list reservation order” You may accept or decline the offer for us to complete your order by replying to this notification email, with either: ACCEPT ORDER or DECLINE ORDER in the Subject line
• How do I place my wait-list order when it becomes available?
If you choose to keep the item, you must place your order by replying to your notification email and write in the Subject line: ACCEPT ORDER. We will then complete, process & ship your order, based on the billing & shipping information you provided during your “wait-list reservation application” .
An additional e-mail confirmation will be sent to your with your order receipt when your product has been shipped.
• Can I Cancel my wait-list order when it becomes available?
Yes - If you choose NOT to keep the item, and be removed from the wait-list, you can reply to the notification email and write in the Subject line: DECLINE ORDER.
Note: If we do not receive a response from you with-in 7 days, to the notification email your products will become available to others.
Note: “wait-list” items can be unavailable for up to 6 months or longer. We are not responsible for any limited access, or changes that
you may have to your own your e-mail account, which would make you unaware of the eminent fulfillment of your wait list item.
We encourage everyone to review their reservations frequently near the expected ship date for the product, and to cancel any items
that you no longer wish to purchase. This will avoid any unwanted credit card charges for, as well as incorrect shipments.
• Keeping up contact details up to date!
It is the customer’s responsibility to keep up to date any information changes to their “pre-order” order, including updating: email, contact, billing & shipping information changes. Please feel free to speak with a Anatomytools.com representative at our head office if you have any concerns, by calling: US+510.769.1828. We are not responsible for any product loss, return/ additional shipping or other charges for changes that you may have to your own shipping or billing information.
what is expected ship date?
Wait-list summary:
a) “Expected Ship Date” means that this is the date we expect the product to arrive at our US distribution warehouse, NOT the date that we will ship the product to you. Your product will ship 7-14 business days after this date.
So although we love assisting our customers, we kindly ask customers to NOT occupy our service staff to ask status of a pre-order, before the “Expected Ship Date” as we will notify you when the product will ACTUALLY arrive at our distribution warehouse and notify you approximately 7-14 business days ahead of shipping the product to you.
Wait-list summary:
a) “Expected Ship Date” means that this is the date we expect the product to arrive at our US distribution warehouse, NOT the date that we will ship the product to you. Your product will ship 7-14 business days after this date.
So although we love assisting our customers, we kindly ask customers to NOT occupy our service staff to ask status of a pre-order, before the “Expected Ship Date” as we will notify you when the product will ACTUALLY arrive at our distribution warehouse and notify you approximately 7-14 business days ahead of shipping the product to you.
what does sold-out mean?
a) \'Currently Sold Out\' items mean that no further pieces exist in our inventory, BUT will be available again, and you may sign up on a wait-list reservation to be notified before product availability is published again.
b) \'Sold Out\' items mean that no further pieces exist in our inventory, or are not scheduled to be made, and this product is no longer for sale
a) \'Currently Sold Out\' items mean that no further pieces exist in our inventory, BUT will be available again, and you may sign up on a wait-list reservation to be notified before product availability is published again.
b) \'Sold Out\' items mean that no further pieces exist in our inventory, or are not scheduled to be made, and this product is no longer for sale
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contact us?
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Mail
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Email
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Secure Fax This fax machine is in a locked office, only accessible by our administrative staff. US +01 510.769.1405 |
your contact information
Keep your contact and mailing infromation current with us. Note: It is the customer’s responsibility to keep up to date any personal information changes to their orders, including updating: email, contact, billing & shipping information changes. Please feel free to speak with a AnatomyTools.com representative at our head office if you have any concerns, by calling: US 01+510.769.1828.
We are not responsible for any product loss, return / additional shipping or other charges for changes that you may have to your own shipping or billing information.
We are not responsible for any product loss, return / additional shipping or other charges for changes that you may have to your own shipping or billing information.
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